People in need are increasingly reliant on helplines for support. The impact of helplines is invaluable, building resilience, providing vital information and emotional support. But service users are now using a variety of ways to connect. 32% of people would rather text you than talk to you, and 51% of teens would rather communicate digitally than in person, even with friends. Messaging apps and social media are also growing. HELPText+ integrates call transcripts and text messages from various sources (e.g. SMS text, Facebook Messenger) onto a single web interface to make them easy to manage. With HelpText, non-profits can respond to calls and messages on mobile or web, saving the costs associated with call centres. They can open and close cases, categorise them by topic and respond to them according to their urgency. This gives insight into the needs of users, enabling non-profits to manage their resources more effectively. HELPText+ is a platform designed exclusively to empower non-profit helplines

People in need are increasingly reliant on helplines for support. The impact of helplines is invaluable, building resilience, providing vital information and emotional support. But service users are now using a variety of ways to connect. 32% of people would rather text you than talk to you, and 51% of teens would rather communicate digitally than in person, even with friends. Messaging apps and social media are also growing. HELPText+ integrates call transcripts and text messages from various sources (e.g. SMS text, Facebook Messenger) onto a single web interface to make them easy to manage. With HELPText+ your service users will be able to find you wherever they are.