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5 Things to Look For in an IT Support Provider
Most small business owners can’t afford a full-time, in-house IT professional. In these cases, hiring IT Support in Charlotte on an as-needed basis is a viable option. However, with hundreds of companies that all offer similar services, it can be difficult to make a choice. Below are several things for business owners to look for when choosing an IT Consulting and Strategy provider.
Anyone can sell IT support and start a website, but an online claim won’t provide a full picture. Business owners should ask potential providers about their real-world experience, and they should look for client testimonials as well. Finally, it may help to visit LinkedIn to learn about the company’s employees, to verify whether they have the skills they’ve claimed.
Explanations in Simple Terms
A small business owner should look for an IT support provider who explains things in easy-to-understand terms. Many providers use unnecessary jargon to make their work seem more complex than it is, but the best companies are willing to spend time explaining things in a way that the client can easily understand.
Reliability is important where IT support is concerned. If something happens to the company’s hardware or software, it can cause serious damage, especially if a deadline is looming. In these situations, it’s important to be able to quickly contact the IT support team. The business owner should know who to call—and that person should be able to provide a realistic timeline for when things will be back to normal.
Having the Client’s Best Interests in Mind
Not everyone is an IT expert, and business owners rely on info from professionals. An IT support company should be able to work within the business owner’s budget, but they should also look for ways to improve the efficiency of the client’s IT software and hardware.
Recommending Tested Products
Clients should be wary of IT companies that always suggest the newest technology. Savvy pros know that prices usually drop after a product has been around for a while because slightly older products have usually had all their kinks ironed out. When an IT company has the client’s interests in mind, they can recommend the most cost-efficient solutions.
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